The idea for this blog has been in the back of my
mind for a while, but the other day as I was about to cross-post a different
blog on a blog directory, three titles of articles written by other folks caught
my eye. Each of their blogs was
mocking/sarcastic comments about horse trainers and their cliché attitudes
towards clients. Sadly, there was a lot of truth in what was being written.
Nowadays the general public has limited time to
spend with their equine partners. Scenarios such as a spring tune-up, continuing
education in an older horse, “maintenance” training, or starting a young colt, will
create a need for folks to send their horse to a horse trainer.
When it comes to discussing the typical client/trainer
relationship there could be many tangents, but in this blog, I’ll keep it to
three main areas of focus: Respectful Relationship, Asking Questions, and Behind
the Scenes.
Respectful Relationship
Keep in mind that in the USA, anyone can literally
hang up a sign and say that they are a horse trainer. That being said, even if someone does have the
talent and ability to work with horses, does not automatically mean that they
will/can run a business successfully, have the ability to clearly communicate
with people or teach the human student, or that they have the human resources
skills to be a quality boss.
As with many things that involve humans and tradition,
certain behaviors within the professional equine industry have wrongfully (in
my opinion) become accepted by the public.
I have personally been subjected to (as a student and client) and had
to work under (as a working student and employee) these impolite and often
boorish behaviors. They are completely absent of anything remotely professional
or respectful- often to either the human or the horse.
Even if behaviors among horse trainers have become
“the norm” and have been conventional for years, such as using disrespectful language
with clients, a lack of clearly defined billing procedures/costs/over-billing
clients, and defensiveness towards explaining training methods/plans for
clients do not mean that they are or should be customary behavior and continue.
Because the equine industry is flooded with “horse
trainers” it is very difficult to “get a foot in the door,” which can be the root cause of the “starving trainer” clichĂ©. Commonly due to a lack of business
background or grandiose but unrealistic business plans, inadequate budget, over-spending
tendencies, and the inability to market appropriately, there is often a
constant anxiety the trainer is feeling.
Horse trainers can be some of the most stressed-out professionals I’ve ever
encountered. With that constant stress,
their emotions and patience are like a swinging pendulum; clients never know “who”
they’ll encounter on any given day.
Another contributor to the stress is the lack of
consistency in the horse market. So with
no guarantee ever of a paycheck, it is a highly initially romanticized job that
in reality is nothing of the sort. The burden
and distraction of continual financial stress take a toll on the professional,
which is often displayed in their rough, gruff, degrading attitudes and hurried
mannerisms towards the horse and human alike.
As the client you
have a choice to who you give your hard-earned money to. Every time you pay someone, you are
reaffirming their business practices and behavior. Plus you are putting your
horse at the ‘mercy’ of the trainer. I
have yet to encounter a disrespectful, rude trainer towards people, who
suddenly becomes polite when around the horse.
If a professional is unable to be kind, patient, and respectful towards
the client, they certainly are not going to be that way towards the client’s
horse.
Sometimes the relationship between a
client/trainer can evolve or devolve; just because you started with a trainer
and all was well initially, honestly continue to evaluate the relationship
every few months. If you see dramatic and negative changes in the professional’s
behavior, you as the client have NO obligation to stay with the trainer. Remember it is often your horse that will pay
the “ultimate” physical and emotional price and it may take years to “undo”
what has been done by the disrespectful trainer?
Ask Questions
Just as with buying a horse, starting a new
endeavor such as working with a horse trainer will require effort, energy, and
research on your part. Just because someone offers a service that is of interest
to you, does not mean that your personality will be a good fit. I also suggest to people to go and watch
lessons and training being offered by the potentially new horse trainer. By visiting and auditing in person, and watching
a variety of scenarios, you’ll get the most “honest” version of what they’ll
offer.
If the trainer will not allow you to watch, WALK
AWAY! There should never be any secret “behind the scenes” training or coaching
that they are unwilling to share with a potential new client.
If you are able to audit a lesson or training the session, go with your “gut” instinct.
Even if you have limited experience, if something about the overall “picture”
does not seem right, trust the little voice in your head. Horse training or riding lessons should be
positive, supportive, engaging, and done with the encouragement of the
trainer. If you’re witnessing any crude,
aggressive or rude behaviors by the professional, WALK AWAY!
Other questions to ask include the frequency of
communication between trainer and client during the horse’s training. Many folks send their horse to the
professional and don’t hear from them until a bill is sent every 30 days. (Although an uncommon practice, I personally
update folks via email every few days to keep them in the loop. This also
allows them to reference points to re-read when their horse returns home and they
want to better understand what training has occurred and how I approached
working with their horse.)
Sadly I have frequently heard trainers berating
clients for inquiring about their horse’s progress. The trainer that becomes immediately
defensive or that takes a question from a client as a critique, has a “lot” of
other things going on. Horse trainers
are famous for intimidating their clients into submission, and sadly treat the
equines the same way. As a client, there
should be no fear to ask questions or understand what is happening with your
horse.
That being said, there’s also a “line” that needs
to not be crossed by the client. There
are some trainers who can be overly friendly. In some cases, clients mistake the kind
behavior and conversations with the pro and unknowingly take advantage of the
trainer’s time and energies. Clients are often unaware that mixing the
professional and personal friendship with the trainer can lead to another range of issues.
Another part of asking questions is to learn what
will go “on” behind the scenes when the owner is not present.
Behind the Scenes
Due to many of the factors addressed earlier in
this blog, there seems to never be enough hours in the day for most trainers to
get everything accomplished. Therefor
(and often not through malicious
intention) the trainer will take on too many horses or responsibilities in an
attempt to “pay the bills.” This can
lead to a lack of quality time spent with each horse, or more often, to the
trainer resorting to having other folks work with clients' horses. This could be
grooms doing most of the handling, working students or assistant trainers warming
up/schooling/cooling down horses, etc.
The problem is that no two trainers/riders are the same, even if they
learned or are using the same style/technique of training.
So if a client has sent their horse to be in
training with Professional X, due to that person’s ability, if the horse is
mostly being handled by assistant Professional Y, obviously, there’ll be a different outcome in the horse’s training. I have
witnessed at a multitude of facilities and among various disciplines, this to
frequently be the case, leaving the clients in the “dark” about who is actually
doing most of the training with their horse.
Keep in mind that every moment a horse is being
handled, groomed, worked with, ridden, etc. is an opportunity for them to learn
something. Although at larger facilities
it is not possible for the head trainer to do “everything,” if you know that
other employees will be working with your horse, go and WATCH those who handle
the horse, to make sure they are folks you’d trust and agree with their training
practices.
I suggest once a week if possible, but at least
bi-monthly, go and watch your horse being worked. It will allow you enough “gap” in between
sessions to see progress or any red flags or concerns. Again, if your horse is suddenly displaying
things such as an unhealthy drop in weight, signs of stress, worry, anxiety,
etc. YOU need to make the decisions to find a better fit from another trainer
that is willing to work WITH your horse, his personality, ability, maturity,
etc.
“Breaking up” with a horse trainer can be incredibly uncomfortable, stressful, and lead to a lot of gossip within the local horse
community. So what. I am here to tell you that in the long run, YOU
need to do what is best for you and your horse, irrelevant of what works for
anyone else and their needs. Just
because one trainer “gets results” with one horse does not mean that the same
trainer will be a good match for your horse.
So please, push tradition to the side, and spend
sometimes searching for a quality, respectful, kind, and of course talented
trainer for you and your horse. It may take more effort and patience than you
realized, but in the long run, you’ll not only save money but you’ll be happier
with your horse’s progression and results.
Sam
Thank you. Nice article. I enjoyed it.
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